Customer case study · Booking automation
Dimerco achieves 99%+ touchless completion within a deployed booking workflow.
See how Dimerco deployed Shipflow’s Booking Operator for a defined, high-volume part of its booking process, with more than 99% of eligible requests in that workflow completed without manual intervention.
Measured outcome
99%+
Eligible requests completed touchlessly within the deployed workflow
- Customer
- Dimerco
- Deployed workflow
- Booking automation
This result applies only to eligible requests within the defined booking workflow deployed with Dimerco—not to Dimerco’s wider booking operations. Results depend on workflow scope, input quality and deployment configuration.
Customer overview
About Dimerco.
Dimerco is a global logistics provider and top-50 freight forwarder, with 300 offices across 67 countries and millions of shipments each year.
Dimerco deployed Shipflow’s Booking Operator for a defined, high-volume part of its booking process. The deployment connects this repeatable work into one controlled execution path while keeping incomplete or exceptional cases visible to the operations team.
- Top 50
- Freight forwarder
- 300+
- Offices across 67 countries
- Millions
- Of shipments each year
The operational challenge
Move high-volume booking work forward without losing control.
Booking requests arrive with shipment details that must be read, structured and checked before the next operational step can be completed. At enterprise scale, repeating those actions creates substantial manual work.
The deployed workflow needed to distinguish eligible bookings from cases that were missing information, conflicted with the configured rules or required operational judgment.
The deployed workflow
A Booking Operator configured around Dimerco’s workflow.
Shipflow executes the defined booking sequence using the inputs, checks and exception rules agreed for the deployment.
Read and structure the request
Identify the booking request and organize the shipment information required by the deployed workflow.
Apply the configured checks
Validate required information against the rules and shipment context included in the operating procedure.
Complete eligible booking work
Move in-scope work through the agreed booking steps and permitted systems or channels.
Route exceptions with context
Send incomplete, conflicting or approval-required cases to the appropriate person with the information needed to act.
The result
99%+ of eligible requests completed without manual intervention.
Within the defined deployed workflow, Shipflow’s Booking Operator completes more than 99% of eligible requests without manual intervention.
The result shows what becomes possible when a repeatable logistics process has clear inputs, completion criteria and an exception path for the team.
Human control
Automation stays inside the agreed operating boundaries.
The Booking Operator is configured around the workflow rather than treated as an unrestricted general-purpose agent.
- Required inputs and completion conditions are defined for the booking workflow.
- Validation and exception rules determine which cases can proceed touchlessly.
- Cases requiring judgment or approval remain with Dimerco’s team.
- Deployment results are measured against the agreed end-to-end workflow.