01
Trigger
Define the email, document, system event or milestone that creates the work.
Shipflow AI Operator Platform
The AI Operator platform for enterprise logistics.
Shipflow is an enterprise AI Operator platform for logistics companies. It executes and monitors defined workflows across Ocean, Air and Road using existing systems, configured SOPs, permissions and human escalation.
- Configured to your SOPs
- Connected to your existing systems
- Human approval and escalation built in
Operations controlIllustrative platform view
WorkflowStatus
- Booking OperatorOcean booking requestExecuting
- Document OperatorMBL / HBL comparisonCompleted
- Track & Trace OperatorDelivery milestoneNeeds review
Current stepApply booking SOP
- Request received
- Shipment context gathered
- Configured checks in progress
- Complete or escalate
Enterprise AI automation built specifically for global logistics
3 modesOcean, Air and Road
50+logistics use cases supported
Millionsof transactions handled every month
Designed around completion
More than a copilot.
An operator built to complete the workflow.
An AI Operator observes an operational trigger, gathers the relevant context, takes permitted actions across systems, verifies the result and returns exceptions to the right person.
It connects individual AI capabilities—reading documents, interpreting emails, applying rules and preparing actions—into a workflow with a defined operational outcome.
See how AI agents work in logisticsDeploy
Start with the operation.
Define the boundary.
Shipflow begins with a workflow your team already performs. Together, we translate its SOP, systems, decisions and exception paths into a clear operating boundary for the AI Operator.
02
Completion
Agree on the system record, confirmation or evidence that proves the work is finished.
03
Authority
Specify the information and systems the AI Operator may access and the actions that require approval.
04
Recovery
Name the exception owner, pause authority and manual continuation path.
Representative normal cases, exceptions and system responses are reviewed before the agreed workflow moves into production.
Connected execution
One execution layer across your logistics operation.
Shipflow adds controlled execution across the systems and channels your team already uses. It does not require you to replace the systems of record your operation depends on.
Work arrives in context.
- Email and messages
- Documents and forms
- TMS and ERP records
- Portal and shipment events
Rules become execution.
- Logistics context
- Configured SOPs
- Workflow state
- Permission boundaries
Work moves to completion.
- Prepare or perform actions
- Update permitted fields
- Communicate through approved channels
- Escalate for human review
Human control and operator visibilityScoped accessApprovalsException policyExecution record
Execute
From operational trigger to verified completion.
The AI Operator keeps the full workflow connected, including what happened before an action and the evidence needed to confirm the result.
- 01
Detect the work
Identify the request, document, milestone or exception that starts the workflow.
- 02
Gather the context
Retrieve the relevant shipment, customer, communication, document and policy information.
- 03
Apply the SOP
Determine whether the case is eligible to proceed and which operating rules apply.
- 04
Take the permitted action
Complete configured work through an inbox, portal, TMS or another connected system.
- 05
Verify the result
Confirm what the receiving system or external party actually accepted.
- 06
Complete or escalate
Record the completed outcome, or route an exception to the responsible person.
Monitor & collaborate
Measure completed work—not just AI activity.
Operations teams can review work received, work in progress, completed outcomes and exceptions within the deployed workflow. The execution record shows what happened and supports operational review.
- Eligible workflow volume
- Touchless completion
- Elapsed and active handling time
- Exceptions and corrections
- Service-level outcomes
Execution recordIllustrative platform view
Needs review- Workflow
- Track & Trace
- Current state
- Exception routed
- Reason
- Response falls outside the configured tolerance
- Evidence
- Shipment record, latest message and actions attempted attached
- Next action
- Operations owner reviews the proposed recovery path
Govern
Set authority at the action level.
Reading a request, preparing a response, updating a record and sending an external commitment are separate permissions. Your team chooses the right boundary for each action.
Explore security and control50+ logistics use cases
Start with a proven quick win. Expand on one control layer.
These eight workflows are popular starting points across Shipflow customers. Each is configured around the operation, systems, decision boundaries and definition of completion.
01
Explore all use cases Quotation automation
Explore workflow 02Booking automation
Explore workflow 03Document automation
Explore workflow 04Tender automation
Explore workflow 05Track and Trace
Explore workflow 06Invoice processing
Explore workflow 07Carrier sourcing and coordination
Explore workflow 08Exception management
Explore workflowMode-aware execution
One platform.
Ocean, Air and Road.
The control model stays consistent while each workflow preserves the documents, milestones, parties and exceptions of its transport mode.
Explore all modes01
Ocean
Run global ocean freight operations on AI Operators that manage bookings, execution and disruptions at enterprise scale.
Explore ocean 02Air
Power time-critical air freight operations with AI Operators that execute faster and resolve exceptions before they escalate.
Explore air 03Road
Operate high-volume trucking networks with AI Operators that coordinate pickups, changes and exceptions in real time.
Explore roadWork with your existing stack
Connect the systems your operations already run on.
Shipflow scopes each integration around the actual workflow, product, interface and permissions available—including custom-built and in-house systems.
TMS & ERP
Shipment and transportation records
Requests, attachments and replies
CRM
Customer and opportunity context
Market rates
Pricing inputs and benchmarks
Internal systems
Proprietary tools and portals
Customer evidence
Measured against deployed workflows.
Shipflow evaluates operational outcomes within the agreed workflow scope—not broad or unqualified automation claims.
Booking automation
99%+Touchless booking completion rate
This result applies to the deployed booking workflow. Results depend on workflow scope, input quality and deployment configuration.Read the case study
Document comparison
97%+Less time spent on document comparison
This result applies to the deployed MBL/HBL comparison task. Results depend on workflow scope, document quality and deployment configuration.Read the case study
Track and Trace
100%Of Track & Trace automated with Shipflow
This result applies to ColliCare’s deployed Track & Trace workflow. Results depend on workflow scope, source availability and deployment configuration.Read the case studyOperating model
Design the workflow before deciding the autonomy.
Explore practical guidance for turning individual AI tasks into controlled, measurable operational workflows.
Platform questions
What operations leaders need to know.
What is an AI Operator?+
An AI Operator is software configured to observe an operational trigger, gather the relevant context, apply an SOP, take permitted actions across systems, verify the result and return exceptions to the right person.
Does Shipflow replace our TMS or other core systems?+
No. Shipflow adds a controlled execution layer across the systems your operation already uses. The exact connections, permissions and supported actions are agreed for each deployed workflow.
How does Shipflow keep people in control?+
Your team defines authority at the action level. An AI Operator can observe, prepare, execute or escalate based on configured permissions, approval requirements and exception rules.
Where should we start?+
Start with a frequent, rules-based workflow that has clear inputs, a measurable definition of completion and a known exception owner. Shipflow maps the workflow and its operating boundary before deployment.
Start with one workflow
Turn the work your team repeats every day into a controlled AI Operator.
Map its inputs, systems, decisions, approval boundaries and definition of completion with Shipflow.
Design your first AI Operator