01
Trigger
Define the email, document, system event or milestone that creates the work.
Shipflow AI Operator Platform
The AI Operator platform for enterprise logistics.
Shipflow AI Operators execute and monitor logistics workflows across Ocean, Air and Road—using your existing systems and following your SOPs.
- Follows your SOPs
- Connected to your existing systems
- Human approval and escalation built in
Operations controlIllustrative platform view
WorkflowStatus
- Booking OperatorOcean booking requestExecuting
- Document OperatorMBL / HBL comparisonCompleted
- Track & Trace OperatorDelivery milestoneNeeds review
Current stepApply booking SOP
- Request received
- Shipment context gathered
- Booking checks in progress
- Complete or escalate
Enterprise AI automation built specifically for global logistics
Multi-modeconnected logistics workflows
50+logistics use cases supported
Millionsof transactions handled every month
Designed around completion
More than a copilot.
An operator built to complete the workflow.
An AI Operator turns an incoming request into completed work: reading the documents, gathering shipment context, acting across systems and checking the result.
When a decision needs judgment, it brings the evidence and next step to the right person.
See how AI agents work in logisticsDeploy
Start with the operation.
Define the boundary.
Shipflow begins with a workflow your team already performs. Together, we translate its SOP, systems, decisions and exception paths into a clear operating boundary for the AI Operator.
02
Completion
Agree on the system record, confirmation or evidence that proves the work is finished.
03
Authority
Specify the information and systems the AI Operator may access and the actions that require approval.
04
Recovery
Name the exception owner, pause authority and manual continuation path.
Representative normal cases, exceptions and system responses are reviewed before the agreed workflow moves into production.
Explore enterprise deployment: timeline, responsibilities and rolloutConnected execution
One execution layer across your logistics operation.
Connect the work across your inboxes, portals and core systems without replacing them.
Work arrives in context.
- Email and messages
- Documents and forms
- TMS and ERP records
- Portal and shipment events
Rules become execution.
- Logistics context
- Your SOPs
- Workflow state
- Permission boundaries
Work moves to completion.
- Complete operational tasks
- Update shipment records
- Coordinate with customers and partners
- Escalate for human review
Human control and operator visibilityScoped accessApprovalsException policyExecution record
Execute
From operational trigger to verified completion.
The AI Operator keeps the full workflow connected, including what happened before an action and the evidence needed to confirm the result.
- 01
Detect the work
Identify the request, document, milestone or exception that starts the workflow.
- 02
Gather the context
Retrieve the relevant shipment, customer, communication, document and policy information.
- 03
Apply the SOP
Determine whether the case is eligible to proceed and which operating rules apply.
- 04
Carry out the next step
Send a response, update a record or complete the next task in your connected systems.
- 05
Verify the result
Confirm what the receiving system or external party actually accepted.
- 06
Complete or escalate
Record the completed outcome, or route an exception to the responsible person.
Monitor & collaborate
Measure completed work—not just AI activity.
See what came in, what is running, what finished and what needs attention. Follow the execution record to understand each outcome.
- Eligible workflow volume
- Touchless completion
- Elapsed and active handling time
- Exceptions and corrections
- Service-level outcomes
Execution recordIllustrative platform view
Needs review- Workflow
- Track & Trace
- Current state
- Exception routed
- Reason
- Response falls outside your SOP tolerance
- Evidence
- Shipment record, latest message and actions attempted attached
- Next action
- Operations owner reviews the proposed recovery path
Govern
Set authority at the action level.
Reading a request, preparing a response, updating a record and sending an external commitment are separate permissions. Your team chooses the right boundary for each action.
Explore security and control50+ logistics use cases
Start with a proven quick win. Expand on one control layer.
These eight workflows are popular starting points across Shipflow customers. Choose the repetitive work taking the most time from your team.
01
Explore all use cases Quotation automation
Explore workflow 02Booking automation
Explore workflow 03Document automation
Explore workflow 04Tender automation
Explore workflow 05Track and Trace
Explore workflow 06Invoice processing
Explore workflow 07Carrier sourcing and coordination
Explore workflow 08Exception management
Explore workflowMode-aware execution
One platform.
Connected transport workflows.
The control model stays consistent while each workflow preserves the documents, milestones, parties and exceptions of its transport legs.
Explore all modes01
Ocean
Run global ocean freight operations on AI Operators that manage bookings, execution and disruptions at enterprise scale.
Explore Ocean 02Air
Power time-critical air freight operations with AI Operators that execute faster and resolve exceptions before they escalate.
Explore Air 03Road
Operate high-volume trucking networks with AI Operators that coordinate pickups, changes and exceptions in real time.
Explore Road 04Rail & Intermodal
Connect shipment updates, documents and partner follow-up across rail, terminal and road handoffs.
Explore Rail & IntermodalWork with your existing stack
Connect the systems your operations already run on.
Shipflow scopes each integration around the actual workflow, product, interface and permissions available—including custom-built and in-house systems.
TMS & ERP
Shipment and transportation records
Requests, attachments and replies
CRM
Customer and opportunity context
Market rates
Pricing inputs and benchmarks
Internal systems
Proprietary tools and portals
Customer evidence
Measured against deployed workflows.
Shipflow evaluates operational outcomes within the agreed workflow scope—not broad or unqualified automation claims.
Booking automation
99%+Eligible requests completed touchlessly within the deployed workflow
This result applies only to eligible requests within the defined booking workflow deployed with Dimerco—not to Dimerco’s wider booking operations. Results depend on workflow scope, input quality and deployment configuration.Read the case study
Document comparison
97%+Less time spent on document comparison
This result applies to the deployed MBL/HBL comparison task. Results depend on workflow scope, document quality and deployment configuration.Read the case study
Track and Trace
100%Of Track & Trace automated with Shipflow
This result applies to ColliCare’s deployed Track & Trace workflow. Results depend on workflow scope, source availability and deployment configuration.Read the case studyOperating model
Design the workflow before deciding the autonomy.
Explore practical guidance for turning individual AI tasks into controlled, measurable operational workflows.
Platform questions
What operations leaders need to know.
What is an AI Operator?+
An AI Operator is software that carries a workflow from request to completion. It gathers context, follows your SOP, acts across connected systems, verifies the result and escalates exceptions to your team.
Does Shipflow replace our TMS or other core systems?+
No. Shipflow adds a controlled execution layer across the systems your operation already uses. The exact connections, permissions and supported actions are agreed for each deployed workflow.
How does Shipflow keep people in control?+
Your team defines authority at the action level. An AI Operator can observe, prepare, execute or escalate based on configured permissions, approval requirements and exception rules.
Where should we start?+
Start with a frequent, rules-based workflow that has clear inputs, a measurable definition of completion and a known exception owner. Shipflow maps the workflow and its operating boundary before deployment.
Start with one workflow
Turn the work your team repeats every day into a controlled AI Operator.
Map its inputs, systems, decisions, approval boundaries and definition of completion with Shipflow.
Design your first AI Operator