Who we serve · Freight brokerages
Connect customer requests, carrier communication and shipment execution across the systems your team already uses. AI Operators handle repeatable work while brokers keep control of pricing, carrier decisions and customer commitments.
The operational opportunity
A freight brokerage coordinates demand, capacity, shipment execution and customer communication across people and systems. Quote requests arrive through email, rates come from multiple sources, carrier replies require follow-up, and milestones, documents and invoices must reach the correct TMS record.
Shipflow AI Operators are logistics AI agents configured to turn those repeatable handoffs into controlled workflows. They gather the relevant context, apply your operating rules, take permitted actions and return exceptions to the responsible person. Your TMS remains the system of record.
Pricing strategy, carrier eligibility, carrier selection and customer commitments remain distinct decisions. The workflow can prepare the information around those decisions without silently combining them into one automated action.
Where AI Operators work
Connect the repetitive steps around a load while keeping commercial judgment, carrier governance and exception ownership with the brokerage team.
Structure the lane, dates, cargo, equipment and service requirements, check applicable approved rate inputs and prepare the customer quotation under your commercial rules.
Map validated shipment information into permitted TMS fields and confirm what the system accepted.
Shortlist approved carriers, run rate outreach, structure replies and continue defined follow-up once a carrier is booked.
Run the configured pre-pickup, pickup, in-transit and delivery cadence across approved email and supported phone workflows.
Match BOLs, PODs and other in-scope files to the correct load, validate required information and route missing or unreadable documents.
Match carrier invoices to the correct load and expected costs, then route unexpected accessorials, duplicates or differences outside tolerance.
Detect missed milestones, unanswered follow-ups, late arrivals, detention, missing documents and contradictory updates.
Illustrative FTL brokerage workflow
A shipper emails an FTL request with the route, pickup date, equipment and cargo details. No applicable current rate is available.
The AI Operator structures the shipment requirements and follows the agreed clarification process for any missing field.
It contacts the approved carrier shortlist, records each outreach attempt and organizes the replies into comparable rate, availability and service conditions.
The broker reviews the options, owns the customer price and authorizes the carrier decision. Rate collection itself does not select or book a carrier.
After booking, the operator runs the configured milestone cadence, records confirmed updates and escalates late or unanswered cases.
The POD is matched to the load. An unexpected detention charge on the invoice is sent to review with the expected cost and shipment evidence.
This example connects multiple Shipflow capabilities. Each deployment defines its own systems, recipients, fields, actions and approval boundaries.
Human control
The operator can collect and structure carrier inputs; your team owns the customer price and margin decision.
Carrier eligibility, onboarding, safety and compliance controls remain governed by your policies and systems.
The workflow distinguishes reported expectations from confirmed pickup, transit and delivery events.
Restricted finance actions and unexpected charges remain with authorized reviewers.
Connected operations
Shipflow can connect approved systems and channels around a defined brokerage workflow without replacing the system of record.
Load, shipment, milestone, document and cost records.
Customer requests, carrier replies, status updates and attachments.
Benchmarks and approved pricing inputs used under your commercial rules.
Customer, contact and opportunity context where included in the workflow.
Proprietary tools and portals with appropriate interfaces and permissions.
Operational measurement
Define the useful outcome and its denominator before deployment. A sent message, attempted call or extracted field is activity; it is not proof that the workflow finished correctly.
Common questions
AI agents can handle repeatable steps such as structuring quote requests, collecting carrier rates, creating permitted TMS records, following up on shipment milestones, processing documents and preparing invoice reviews. Shipflow connects those steps into controlled AI Operator workflows.
No. Shipflow adds controlled execution around the TMS and other systems your brokerage already uses. The records, fields, permissions and supported actions are agreed for each workflow.
Yes, through configured email and supported phone workflows. Your team defines approved recipients, contact hours, information-sharing rules, follow-up cadence and actions requiring approval.
Shipflow can shortlist carriers from an approved network and collect comparable rate and availability responses. Carrier approval, commercial selection and booking remain separate decisions governed by your policies.
These can be configured as connected or separate workflows. The operator can collect status updates and documents, update permitted TMS fields and prepare invoice matches. Unclear information and restricted financial actions go to the responsible person.
Start with a frequent workflow that has clear inputs, a measurable completion point and a known exception owner. Carrier rate collection, load entry, Track and Trace, POD collection or carrier invoice review can each provide a bounded first scope.
Start with one controlled workflow
Map the trigger, systems, actions, exception paths and definition of completion with Shipflow.
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