Who we serve · Freight forwarders
Execute repeatable quotation, booking, document, tracking, invoice and exception workflows across Ocean, Air and Road—while your team retains approval authority and operational judgment.
The operational opportunity
Freight forwarding work moves between customer requests, carrier communication, documents, portals and TMS or ERP records. Operations teams repeatedly copy context between those systems while keeping track of cutoffs, milestones, commercial rules and customer commitments.
Shipflow AI Operators are logistics AI agents configured to connect those handoffs into defined workflows. Each operator observes an agreed trigger, gathers the permitted shipment context, follows the forwarding SOP, takes approved actions and verifies whether the workflow reached its completion condition.
Start with one repeatable workflow. Define its inputs, systems, actions, exception owners and measurable outcome, then expand after the team has reviewed how it performs in production.
Where AI Operators work
Use one control layer while preserving the mode-specific documents, parties, milestones and exceptions required by Ocean, Air and Road operations.
Structure customer inquiries, check approved rate sources, coordinate fresh carrier outreach when required and prepare a quotation under your commercial rules.
Read booking requests, validate required shipment information and create or update permitted booking records without repeated manual entry.
Classify logistics documents, extract and validate shipment data, compare related files and enter approved information into the TMS.
Run milestone checks, collect status from approved parties, update confirmed events and coordinate configured exception playbooks.
Capture carrier and vendor invoices, match charges to shipment records and expected costs, and route discrepancies under finance controls.
Illustrative Ocean workflow
A customer sends an Ocean booking request with the route, cargo, equipment and requested sailing. The workflow is configured around the forwarder’s booking SOP and connected systems.
The AI Operator identifies the shipment, extracts the required fields and asks for clarification when agreed information is missing.
It validates the request against the available rate, allocation, sailing and customer rules included in the deployment.
Eligible work proceeds through the connected booking channel or waits for the configured approval before an external action.
The operator records the confirmed outcome. A mismatch, unavailable option or out-of-policy request goes to the right person with supporting context.
The exact carrier channels, validation rules, system fields and release permissions are defined for each deployment.
Human control
Read approved requests, replies, documents and shipment records without changing an external system.
Assemble a quotation, booking, document entry or customer update for review.
Perform approved communications and system actions only when the case satisfies the configured rules.
Return exceptions with the shipment context, evidence, actions attempted and decision required.
Connected operations
Shipflow scopes each connection around the selected workflow, the available interface and the permissions approved by the system owner.
Shipment, booking, milestone, document and finance records.
Customer requests, carrier replies, approvals and attachments.
Permitted booking, status and document interactions.
Contracts, rate tables and approved market references.
Custom-built tools with an appropriate interface and permission model.
Customer result
Dimerco, a global logistics provider and top-50 freight forwarder, deployed Shipflow for a high-volume booking workflow.
This result applies to the deployed booking workflow. Results depend on workflow scope, input quality and deployment configuration.
Read the customer case studyOperational measurement
Define the useful outcome and its denominator before deployment. A sent message, attempted call or extracted field is activity; it is not proof that the workflow finished correctly.
Common questions
They are software agents configured to perform defined freight forwarding work. Shipflow calls them AI Operators because they connect individual AI tasks—such as reading an email or extracting a document field—into an operational workflow with a trigger, permitted actions, completion criteria and human escalation.
No. Shipflow adds controlled execution around the systems your operation already uses. The records, fields and actions available to each workflow are agreed during deployment.
The control model can be consistent across modes, but the workflow must preserve the documents, parties, milestones and exception rules of its operating context. Shipflow configures those requirements rather than applying one generic process everywhere.
Yes, through configured channels and permissions. Your team defines the approved recipients, information-sharing rules, message content, release conditions and situations that require review.
Start with a frequent workflow that has clear inputs, an identifiable system of record, a measurable completion point and a known exception owner. Booking, document processing and quotation workflows are common bounded starting points.
Start with one controlled workflow
Map the trigger, systems, actions, exception paths and definition of completion with Shipflow.
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