Sales inquiry preparation
Match the customer and relevant sales context, structure the logistics requirement and prepare the information needed by the pricing owner.
Explore this workflowAI Operators · CRM
Shipflow for SAP C/4HANA
Connect logistics customer workflows with SAP C/4HANA. Map the relevant Sales or Service Cloud product, interface, records and human approval boundaries.
Workflow-specific integration. Shipflow connects to SAP C/4HANA through approved APIs, secure account access, file exchange or existing middleware—using the connection route that fits your environment and workflow.
Discuss your SAP C/4HANA workflowYour systems. Your SOPs.
- Name and scope
- SAP C/4HANA customer-experience context; identify the actual Sales or Service Cloud product.
- Version matters
- Cloud for Customer and Sales or Service Cloud Version 2 need different interface checks.
- Workflow focus
- Customer inquiries, quotation handoffs and service exceptions—not SAP TM transport execution.
Where integration creates value
Connect customer-facing work without confusing the SAP systems.
SAP C/4HANA spans multiple customer-experience products rather than one universal API. The connection route depends on which SAP Sales or Service Cloud product and generation owns the relevant customer, sales or service record.
A Shipflow workflow can be designed around that record and the operational request that needs action. For example, a shipment exception may need a service handoff, while a changed customer requirement belongs in a sales follow-up. Those actions should remain distinct from updating an order in SAP TM or posting a finance transaction.
Workflow opportunities
Start with the work you want to complete.
Service exception context
Associate an operational issue with the agreed service record. Include shipment evidence, the decision needed and the accountable owner without claiming the issue is resolved.
Explore this workflowDocument-led follow-up
Prepare a customer activity from an authorized document or revision. Keep the document source and the intended CRM record linked for review.
Explore this workflowIllustrative workflow
From a shipment issue to a product-specific service handoff
Illustrative workflow: a logistics update needs follow-up by a customer-service team using an SAP customer-experience application.
Identify the target application
Resolve the actual tenant, product version and record type. Do not send a Cloud for Customer payload to a Version 2 interface by assumption.
Match customer and operational context
Use agreed customer identifiers and shipment references. Highlight differences between the CRM and operational source.
Prepare the service action
Map the issue, ownership and next step to supported fields. Seek approval for sensitive status changes or customer commitments.
Verify the result in the target
Check the saved record and relevant response state. Keep synchronization failures separate from successful customer follow-up.
Connection approach
Available connection routes.
SAP Cloud for Customer documents an OData v2 API for querying and changing supported data, with tenant metadata describing available collections. Its authentication documentation includes OAuth 2.0 and other supported methods. Choose the approved method with the administrator rather than reusing a personal login.
SAP Sales Cloud Version 2 separately documents communication configurations containing the communication system and inbound or outbound integration settings. These product generations must be assessed independently. An OData API for Cloud for Customer is not proof of the same endpoint or object contract in Version 2.
Setup requirements
What the first deployment needs.
Actual product and generation
Record the application, tenant, version and whether the process concerns sales, service or another customer-experience product.
Documented interface and authorization
Review the applicable API, identity, communication configuration and permitted record operations with the SAP owner.
Customer and code mapping
Agree customer identifiers, business roles, status codes, owners and the source of truth for shared fields.
Cross-system recovery
Test missing master data, rejected updates, mapping differences and a successful CRM action followed by a failed downstream handoff.
Control and rollout
Make access and accountability explicit.
Keep CRM, TM and ERP distinct
Authorization in a customer-experience application does not authorize transportation or financial changes.
Do not assume compatible versions
Use the interface contract for the actual target. Treat a product migration as an integration change requiring retesting.
Protect master data and status
Customer identity changes and service closure require explicit ownership and supporting evidence, not inference from an email.
Common questions
SAP C/4HANA integration questions.
Which SAP customer-experience product does this cover?
Shipflow configures the workflow around the actual SAP Sales or Service Cloud product and generation in use. That product determines the interface, authentication and supported record operations.
Is this the same integration as SAP TM?
No. SAP TM concerns transportation management. This guide concerns customer-facing sales and service processes and their records.
Does Cloud for Customer access cover Version 2?
No such equivalence should be assumed. Verify endpoints, authentication, configuration and object support for the specific product generation.
Must we replace existing SAP integration flows?
No replacement is assumed. Existing flows can be assessed as part of the connection design, including their mappings, ownership and failure handling.
Third-party product names belong to their respective owners. Available interfaces vary by product edition and account permissions.
Start with one workflow
Connect customer context to operational execution.
Define the first workflow, required system access, controls and acceptance criteria with Shipflow.
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